Susan Benjamin Perfect Phrases for Dealing with Difficult People Reviews Summary
Ratings Breakdown
Rated 4.3 by 398 people
Pros from Reviews
- Good reference book
- Useful resource
- Immediate results
- Very handy
- Covers every situation
- Offers strategies
- Approaches situations from another angle
- Solid phrases
Cons from Reviews
- Some phrases may be seen as pretentious
- Antagonistic and condescending
- Not applicable to all fields
- Randomly placed useful tidbits
- Not enough useful tips
- Basic opening comments
- Lacks specific behavior changes
- Requires supporting information
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