Ratings Breakdown
Rated 4.6 by 2,933 people
Pros from Reviews
- Insightful business advice
- Enlightened hospitality philosophy
- Practical strategies for customer satisfaction
- Inspirational read on hospitality
- Valuable personal stories
- Attention to detail emphasized
- Transformative power of hospitality
- Applicable across industries
Cons from Reviews
- Sloppy editing in Kindle edition
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